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Exam Room Communications for Veterinarians

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Veterinary Medicine
Monday, August 12, 2013

Exam Room Communications for Veterinarians: The Science and Art of Conversing with Clients Paperback – January 15, 2012

Author: Visit Amazon's Jon Klingborg DVM DPNAP Page | Language: English | ISBN: 1583261648 | Format: PDF, EPUB

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Exam Room Communications for Veterinarians: The Science and Art of Conversing with Clients – January 15, 2012
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Review

This book is an excellent resource for those in the veterinary profession who want to improve their communication with clients. It provides information on the various personalities of clients, how each of them differs, and how each one should be handled. It also includes a personality test so the reader can find their personality type and how clients with apposing personalities may perceive what they say and how they act. --The VIN Book Reviews

From the Back Cover

Learn to communicate more effectively with the most intriguing animal you encounter in your exam room every day-- the human being.
      While capable veterinarians learn to adapt a treatment plan to a particular animal's needs, many fail to adapt their communication style to meet the needs of individual clients.  Exam Room Communication for Veterinarians: The Science and Art of Conversing with Clients will show you how.
      Drawing on the science of medical communication, author Jon Klingborg, DVM provides the tools and framework for improving your effectiveness in the exam room.  Through an assessment of your personality type and cognitive communication style, you will learn to identify and understand clients' various styles and how to converse with them.  
      Features of this one-of-a-kind resource include:
  • A two minute primer on nonverbal communication
  • How to avoid conversation quicksand
  • An overview of veterinary communication principles
  • Tips and techniques throughout for connecting with all communication styles
      Smart and engaging, Exam Room Communication for Veterinarians will become your guide to greater understanding and clearer communication between you and your clients, resulting in improved compliance, reduced risk of liability, and increased job satisfaction.
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Books with free ebook downloads available Exam Room Communications for Veterinarians: The Science and Art of Conversing with Clients – January 15, 2012
  • Paperback: 176 pages
  • Publisher: AAHA Press (January 15, 2012)
  • Language: English
  • ISBN-10: 1583261648
  • ISBN-13: 978-1583261644
  • Product Dimensions: 9.2 x 7.4 x 0.9 inches
  • Shipping Weight: 15.2 ounces (View shipping rates and policies)
  • Amazon Best Sellers Rank: #326,758 in Books (See Top 100 in Books)

Exam Room Communications for Veterinarians: The Science and Art of Conversing with Clients – January 15, 2012 Download

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