Renegotiating Health Care

Renegotiating Health Care: Resolving Conflict to Build Collaboration [Paperback]

Author: Leonard J. Marcus | Language: English | ISBN: 047056220X | Format: PDF, EPUB

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• Book Details
• Table of Contents
• Reviews

Renegotiating Health Care: Resolving Conflict to Build Collaboration
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Since the first edition of Renegotiating Health Care was published in 1995, new treatments, technologies, business models, reimbursement methods, and regulations have tangibly transformed the substance of health care negotiation.

This thoroughly revised and updated edition of Renegotiating Health Care offers a practical guide to negotiation and conflict resolution in the health care field. It explores why unresolved conflict can hamper any organization's ability to make timely, cost-effective decisions and implement new strategies. The book focuses on the complex interactions between those who deliver, receive, administer, and oversee health care. It defines negotiation techniques and conflict resolution approaches that can improve efficiency, quality of care, and patient safety. Renegotiating Health Care outlines strategies and methods to resolve the myriad thorny issues encompassing the health care enterprise. It should be required reading for students and professionals in health services management, clinicians, leaders, policy makers, and conflict resolution experts working in the health care field.

Praise for Renegotiating Health Care

"An outstanding book! I learned their principles of meta-leadership while at the CDC and continue to use them at ABC News. This book is a must for anyone in leadership: practical, intuitive, and priceless." —Richard E. Besser, MD, chief health and medical editor, ABC News

"This book is a must-read to assist today's health professional navigate the ever-changing health care delivery system. Leadership will be the key to success." —Pat Ford-Roegner, RN, MSW, FAAN, senior health consultant and former CEO, American Academy of Nursing

Leonard J. Marcus is founding director of the Program for Health Care Negotiation and Conflict Resolution and founding co-director of the National Preparedness Leadership Initiative at the Harvard School of Public Health.

Companion Web site: www.renegotiatinghealthcare.com

Books with free ebook downloads available Renegotiating Health Care: Resolving Conflict to Build Collaboration

• Paperback: 512 pages
• Publisher: Jossey-Bass; 2 edition (July 20, 2011)
• Language: English
• ISBN-10: 047056220X
• ISBN-13: 978-0470562208
• Product Dimensions: 9.2 x 7.1 x 1 inches
• Shipping Weight: 1.8 pounds (View shipping rates and policies)
• Amazon Best Sellers Rank: #412,740 in Books (See Top 100 in Books)

Preface.

Acknowledgments.

The Authors.

Part One Conflict.

1 Why Conflict?

2 Moving Beyond Conflict.

3 Setting the Stage for Negotiation.

Part Two Negotiation.

4 Interest-Based Negotiation.

5 Framing to Generate Options.

6 Reframing to Spur Momentum.

7 The Walk in the Woods.

Part Three Contest, Resolution, and Connectivity.

8 Positional Bargaining.

9 Mediation, Arbitration, and Dispute Resolution.

10 Meta-Leadership.

Part Four Evolving Health Care Practice.

11 Designing a More Cohesive, Better-Linked Health System.

12 Evolving with Technology.

13 The Negotiating Patient.

14 Changing Work and a Changing Workforce.

Part Five Shaping Purpose.

15 Crafting the Essentials.

16 Constructing a Resilient Balance.

References.

Appendix: List of Characters.

References.

Index.

Marcus presents a broad spectrum of options for getting through tough times in the healthcare industry. The personable style and ongoing case history make this a very readable presentation.
Marcus teaches us that conflict is not only always present and unavoidable but can be used as a catalyst for good change. He describes differences in types of negotiation, mediation, and arbitration. He is a proponent of interest-based negotiation which is an attempt to improve the lot of the whole by improving the parts. He advocates active listening.
As witness to his sincerity, he dedicates a chapter each to four of the healthcare stakeholders: policymakers, healthcare management, physicians, and nurses. Each of these chapters speaks loudest to its own stakeholder, at once representing them and persuading them to enter into negotiation.
Postitional bargaining is also explored. Marcus does not advocate being a sacrificial lamb.
This book serves as an excellent introduction to the topic of conflict resolution and negotiation. However, in order to engage into the fray, one would also need to continue to study and practice the principles presented.
Although Marcus seems preachy at times and overhopeful at others, he is at least starting to draw the diverse and strong healthcare industry into one place to sit and talk. Hooray for that.

By Colleen Davenport

This book is essential reading for any leader in the world of health care. Health care execs are confronted with complex, highly charged negotiation challenges, internal and external, nearly every day. Many of these conflicts can damage lives and corporate finances. The book gives you very practical, results-oriented advice on how to resolve conflicts and move forward.
Dr. Marcus is the nation's leading expert in health care negotiations and conflict resolution, having helped numerous high-profile organizations overcome conflicts and reach mutually productive agreements. This book thoughtfully conveys this valuable expertise.

By Kip Piper

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